What should I do if I haven’t received my key?

If you have not received your purchased digital key, please follow these steps in order:

• 1. Check your account and email
  First, log in to your SmartLicense account and go to the "My Keys" section. Your key should be available there for immediate access.
  Also, check the email inbox associated with your account, including the Spam or Junk folder, for a delivery message.
  Verify that the email address on your account is correct and free of typos.
• 2. Verify your payment was successful
  First, ensure your payment has been fully processed and completed. You can check this in your account's "Order History".
  If the product description mentions a specific delivery timeframe (e.g., "instant," "within 30 minutes"), please allow for that processing period after a confirmed payment.
  In rare cases, automated delivery might experience a brief delay even after a successful transaction.
• 3. Contact the Seller
  If the key is not in your account or email after a reasonable wait, your first point of contact should be the seller.
  Go to your order details and use the "Contact Seller" or messaging feature within that order to notify them directly. Sellers are often able to resolve delivery issues promptly.
• 4. Contact SmartLicense Support
  If the seller does not respond or resolve the issue, you can then contact our Customer Support team. Have your order number and relevant details ready so we can assist you efficiently.

We are here to help ensure you receive the product you purchased.