Does the marketplace provide technical support?

Our marketplace provides support, but it is specifically focused on the transaction and the digital key itself. The scope of our support is as follows:

What we can help with:

• Issues related to key activation, such as keys that are invalid, already used, or region-locked.

• Problems with order delivery (e.g., key not received).

• Dispute resolution if a seller is unresponsive or does not provide the product as described.

• Assistance with marketplace account and payment issues.

What we cannot help with:

• Technical support for software or games. This includes in-game problems, bugs, performance issues, hardware compatibility, or installation errors beyond entering the key correctly.

• Usage support. We do not provide guidance on how to use the software or game features.

• Support for the seller's provided instructions. For questions about the activation steps provided by the seller, you must contact the seller directly first.

For any technical or usage-related issues, please contact the official software/game developer's support team. They are equipped to handle those specific problems.