What are the operating hours and how are keys delivered?

Our marketplace platform operates 24/7, connecting you with independent sellers from around the world. Here’s what you need to know about delivery and support:

Automatic & Instant Delivery
Digital keys are delivered automatically, 24/7, regardless of the time or day.
Once your payment is completed, the key is sent immediately via a direct message in your account or by email (depending on the seller’s setup). In most cases, you can also access it instantly from the “My Orders” section in your account.

Seller & Support Availability
While keys are delivered instantly, please note the following:

• Sellers are independent partners. Their response times to messages may vary and are not bound to specific business hours.

• Marketplace Customer Support is available to assist you if an issue is not resolved with a seller. You can reach us via LiveChat or email at Contact Form.

Therefore, while order fulfillment is instant and automated, direct communication with sellers or escalated support may involve waiting for a response during their respective active hours.